We endeavour to offer you the best possible service with transparency, honesty and reliability.
If you have any questions regarding our terms and conditions or policies, please contact
CANCELLATION & RETURNS POLICY
For IN-CLINIC Services
You can amend your appointment as many times as you like
Never lose your money! Deposit payments are non-refundable but offered as in-store credit if cancelled at least 24 hours before the appointment time.
50% late cancellation fee is chargeable if cancelled less than 24 hours before your appointment
Payable in full if you don't show up without notice.
For HOME KIT Test
Once purchased we are unable to accept returns or refund on our home test kits. This is due to the fact that we cannot ensure the integrity/storage conditions of the kits and this may interfere with results.
COVID-19 TESTING TERMS AND CONDITIONS
Est-Ethics Wellness Clinic Ltd provides COVID19 screening on a best endeavours basis.
Testing provides a historic, momentary result. An individuals health status may have changed since the test was carried out.
All results are based on the sample specimen obtained and do not take into account any clinical assessment or patient diagnosis.
Occasionally your samples may return inconclusive/unclear results and may require re-sampling. These are valid types of results and will not be refunded. In such cases, it is advised that the individual makes a new booking for a retest.
Est-Ethics Clinic prides itself on speedy sample turnaround and aims to provide results within the advertised duration. However is not liable in any way should testing go beyond this time for any reason unless it directly results from our actions such as misplacement of the sample, incorrect registration details or problems with timely delivery to laboratories collection facilities.
Although we endeavour to provide accurate and up to date guidance according to your travel needs, it is the responsibility of the customer to ensure that the type of the test, time requirements and particular service chosen is suitable to their needs.
It is agreed that once this form has been submitted that the deposit will be non-refundable as per the cancellation policy.
Any false or incorrect information provided to us may result in a delay in issuing of results.
All test results are indications and not guaranteed.
We take every precaution and adhere to strict regulations by governing bodies with respect to infection control and COVID-19 Prevention Measures. Travelling for your test and attending to our clinics inherently carries a risk of contracting COVID-19. We can't be held liable for any damage resulting from contracting COVID-19.